Importly

Importly Privacy Policy

Last updated: September 14, 2025

Importly (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our platform, APIs, and related services (“Services”).

1. Information We Collect

  • Account Information: When you sign up, we may collect your name, email address, billing details, and account credentials.
  • Usage Data: We collect logs about API requests, job statuses, system performance, and usage metrics to operate and improve the Services.
  • Content Data: Files, media, or transcripts you import through our Services are temporarily processed and stored to fulfill your requests.
  • Payment Information: Payments are processed by third-party providers (e.g., Stripe). We do not store full credit card details.

2. How We Use Information

  • To provide and operate the Services (e.g., downloading, processing, and delivering media files).
  • To monitor service performance, enforce limits, and prevent abuse.
  • To improve our infrastructure and develop new features.
  • To communicate with you about your account, service updates, and support.
  • To comply with legal obligations.

3. Data Retention

  • Imported media files may be stored temporarily (e.g., up to 7 days) to support retries and delivery.
  • Logs and metadata may be retained longer for billing, analytics, and security purposes.
  • You may request deletion of your data at any time by contacting support.

4. Sharing of Information

  • We do not sell your personal information.
  • We may share limited information with:
    • Vendors/Service Providers (e.g., hosting, storage, payment processors).
    • Legal/Regulatory Authorities when required by law.
    • Business Transfers in the event of a merger, acquisition, or restructuring.

5. Security

We implement reasonable safeguards to protect data, but no method of transmission or storage is 100% secure. You use Importly at your own risk.

6. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information.
  • Restrict or object to processing.
  • Request a copy of your data.

To exercise these rights, contact us at [email protected].

7. Children’s Privacy

Importly is not intended for individuals under 18. We do not knowingly collect information from children.

8. Changes

We may update this Privacy Policy periodically. Continued use of the Services after changes constitutes acceptance.

9. Contact

Questions? Contact us at: Importly Privacy Email: [email protected]